Legal & customer care

Customer Care Desk

Guidelines for shopping, delivery, privacy, and support at HORIZON MATERIALS PRIVATE LIMITED.

Customer Care Desk

Last revised: 22 July 2026

Reach us

Brand: HORIZON MATERIALS PRIVATE LIMITED
Legal entity: HORIZON MATERIALS PRIVATE LIMITED
Address: SF-226, MARVELA BUSINESS HUB, Varacha Road, Varachha, Surat, Surat, Gujarat 395006
Email: support@horizonmaterials.in
Hours: Monday to Saturday, 9:30 AM - 6:30 PM

Grievance officer

For unresolved complaints, write to our seed desk at support@horizonmaterials.in with subject line "Grievance — Order [number]". We aim to acknowledge within 48 hours.

Self-service

Track & Support — order status and ticket submission
Help Center — FAQs and guides
Contact form — general enquiries